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Delivery and Return
2013
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Title Image

Delivery and Return

Welcome to the world of MIMI GROUP

When will my order be shipped?

Please allow 3-7 business days for your order to be processed and produced before it is shipped.


How long does it take to ship?

Average: 2-5 business days.

There may be circumstances beyond our control (such as natural disasters, holidays, or weather conditions) that may delay shipping. While most packages arrive on time, shipping companies may experience delays. Therefore, we cannot guarantee an exact delivery time; delivery is the responsibility of the shipping company.


Can I cancel my order?

Yes, you can cancel your order at no charge! However, cancellation must be made within 24 hours of placing the order. If the order has already been shipped, all you have to do is send an email with the subject line “Cancel”.


You entered the wrong address!

If you mistyped the address or it was auto-filled incorrectly, you can reply to the order confirmation message with the correct information. Please notify us immediately via email. We can correct the address within 24 hours.


I received the item damaged.

We ship every item with extra protection. However, some products may arrive damaged due to mishandling by shipping companies, at a rate of 1 in 1000 products. If this happens, please contact us and provide:

– Order number.

– A photo of the damaged product.

We will send a replacement product free of charge once we receive the information.


I have a question that has not been answered, can you help me?

If you do not find an answer to your question, you can contact us, and we will respond to you within 24 hours.




Quality First..

Production Steps

1

Understanding our customers’ needs

Understanding the requirements and needs of companies is the cornerstone, so MIMI GRUP is always keen to conduct a lengthy dialogue to understand the finer details that companies are keen to provide with their uniforms, and we, in turn, direct customers to important points that make the work uniform complementary to the identity of the original company.

2

Special Design

The first thing we think about when we start designing is comfort and choosing the right size cuts that make the piece of clothing comfortable when sitting and moving, taking into account the possibility of making a simple modification with ease.

3

Sewing

The stitching is done with great precision and special care with the latest smart sewing tools, according to standards that cannot be mistaken with, so that it fits and suits people of all sizes.
Source of fabrics Istanbul, Izmir, Maraş Our fabrics are of high quality and from the best known Turkish factories in the Turkish and international market.

4

Delivery:

We deliver your order quickly by dealing with the most famous shipping companies in Turkey (PTT, Aras Kargo, MNG Kargo, Yurtci Kargo)
And your goods will be safe during the shipping process to your country through reliable, approved and tested shipping companies:
In Libya: Marsoi Company.
In Iraq: Al-Rayyan.
Algeria: Al-Qiblah Company.
Tunisia: Tribe Company.
The Arabian Gulf:
Jordan,Palestine, Europe,United States of America:

Delivery method:
We are a company that we export, and therefore shipping is a service that we provide to the customer, and the customer has the right to receive it from our branch in Istanbul, or to choose a shipping company with which he has previous dealings, or that we nominate the best shipping companies according to our experience and ship through them.

Connect with our team