When will my order be shipped?
Within one business day of processing and producing your order before it is shipped.
Can I return and refund my order?
You cannot return the product under any circumstances, unless there is a problem with the product.
How long does it take to ship?
Average time: 5 to 10 business days.
There may be circumstances beyond our control (such as natural disasters, holidays, or weather conditions) that may delay shipping. Although most packages arrive on time, shipping companies may experience delays. Therefore, we do not guarantee an exact delivery time; the responsibility for delivery lies with the shipping company.
Can I cancel my order?
Yes, you can cancel your order at no charge! However, cancellation must be made within 12 hours of placing the order. If the order has already been shipped, all you have to do is send an email with the subject line “Cancel”.
Can I exchange the product?
You cannot exchange the product after 12 hours of placing the order
You entered the wrong address!
If you misspelled the address or it was automatically filled incorrectly, you can reply to the order confirmation message and give us the correct information. Please notify us immediately by email. We can correct the address within 12 hours.
I received the product damaged.
We ship every product with extra protection. However, some products may arrive damaged due to mishandling by shipping companies, at a rate of 1 in 1000 products. If this happens, please contact us and provide:
We will send a replacement product free of charge once we receive the information.
I have a question that has not been answered, can you help me?
If you do not find an answer to your question, you can contact us, and we will respond to you within 24 hours.
